You’re very welcome to submit an enquiry at any time during our closure.

While our office is closed:

• Phone calls may not be answered

• Response times will be delayed

• Our team will not be attending site visits

However, all form submissions and enquiries are safely received and queued.
Once we reopen on 5 January, we’ll work through enquiries as quickly as possible and contact you in order of submission.

During the Christmas break, our team may not be available to answer incoming calls.

To make sure your enquiry isn’t missed, we recommend submitting a form through our website. This ensures your details are recorded and allows us to respond efficiently once we’re back.

If your enquiry is not urgent, submitting a form during the break is the best option and we’ll be in touch shortly after reopening.

If you’re experiencing an urgent issue, please note that response times may be limited during this period. We appreciate your patience and understanding while our team is offline.

We’ll begin responding to enquiries from Monday 5 January.

Depending on enquiry volume, responses may take a few business days as we work through all requests fairly and thoroughly. Rest assured, your enquiry is important to us and will not be overlooked.

Submitting a form places your enquiry in our queue. Bookings are confirmed once we’re in touch.

Yes. Simply submit another form or mention it when we contact you.